An external provider can help raise awareness
A London council was extremely concerned that their stress absence trends were at a very high level and that stress was the second highest reason for sickness absence - although staff had access to a range of support.
The Council decided to hold Resilience Training for managers using a third party service provider to carry out the training, on the basis that this would encourage managers to open up more fully than they might if an internal trainer conducted the course.
The courses were conducted over full or half days depending on the numbers involved and covered workshops defining stress, recognising stress in themselves and their teams and identifying the skills and tools available to help managers manage stress.
Three months following the workshops the absence trends analysis showed that absences due to stress had dropped to the 8th reason for absence and utilisation of the EAP service had risen.